Online transaction complaints rose to 8,200 during MCO, says ministry

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Most of the complaints are related to non-delivery of goods or services purchased online. (Rawpixel pic)PETALING JAYA: Complaints about online purchases have increased by 145.6% since the movement control order (MCO) came into effect, the domestic trade and consumer affairs ministry said today.Bernama reported a ministry official as saying 8,263 complaints were received between March 18 and Oct 31 compared with only 3,364 complaints in the same period last year.Consumerism movement division principal assistant director Maisarah Mohd Baidzowi said they had managed to resolve 97.1% or 8,026 of the complaints so far.“Among the highest number of complaints related to online transactions were about the non-delivery of goods or services that had been purchased, and about the goods delivered not being as advertised.“In situations where goods or services ordered are not received by th…