The MySejahtera SOP confusion at fuel stations: Here’s what we can learn from it

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A customer gets his temperature checked before entering the premises of a petrol station in Setia Alam November 10, 2020. ― Picture by Miera ZulyanaKUALA LUMPUR, Nov 12 — The recent confusion over whether Malaysians need to record their visit at petrol stations when refueling their vehicles has now been resolved with a full set of rules by the National Security Council earlier this week, but what can we learn from this episode?Here’s a quick reminder of the government’s latest standard operating procedure (SOP) on the MySejahtera app at petrol stations, as of November 10: A Flourish data visualization Simple is good, but detailed SOPs can prevent enforcement disputes Universiti Malaya’s (UM) professor of human resources management and public administration Loo-See Beh said this new set of SOP guidelines is more detailed and comprehensive, as it clearly states when registration wi…