Staff shortage gives retailers more headache as relaxed CMCO drives spending rush

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A general view of the 1 Utama shopping centre in Petaling Jaya December 15, 2020. — Picture by Ahmad ZamzahuriKUALA LUMPUR, Dec 17 — Less than a month ago, store managers beset by a fresh round of movement control orders and a surge in Covid-19 cases were still pulling their hair out figuring out how to keep their doors open.Most had sought to stem their losses by trimming overhead costs. Malls and restaurants, left virtually empty by the first lockdown between March and May, and the conditional movement  control order later in October, no longer had any use for full workforces.But that business decision may come back to bite them hard. After the government began relaxing the conditional movement control order (CMCO), customers began flocking to malls and restaurants in droves, leaving understaffed retailers scrambling to cope with the sudden rush in foot traffic.“The amount o…