‘We will act within 24 hours’

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Getting connected: Hanizah Abdul Majid helping her nine-year-old daughter, Dhiya Hannah Mirza Umi Azilani, connect with her school. Due to connectivity issues, Hanizah had to set up her daughter’s table in the garden of their home in Shah Alam. — Bernama KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) will be sending its officers to areas facing broadband connectivity problems within 24 hours upon receiving complaints.MCMC chairman Dr Fadhlullah Suhaimi Abdul Malek said by doing so, the industry regulator could check and really look into problems in the area and also contact the complainants for further input. He said complaints mostly came via MCMC’s website and complaint channels, apart from the team’s daily monitoring of user complaints on social media and media reports.“When we receive a complaint, it will also be brought to the attention of the s…