YOURSAY | Flying parcels: Both management and workers at fault

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YOURSAY | 'Replace or refund all damaged goods. And sack the errant workers in the video.'Video of raging courier service workers and flying parcels sparks concernFlying parcels: J&T Express apologises, cites bonus disputeApa Nama: While the apology by the management of courier company J&T Express is acceptable, their explanation on the lack of training is not.They are responsible for hiring new staff members and putting them to work on the factory line. This is what courier companies usually will do, especially due to the sudden surge in packages. When an incriminating video goes viral, they apologise and play ignorant.The partial bonus payment should have been stated in their letters of appointment, even for contract and temporary staff. Unless no letter was previously given and they were all verbally hired.The management's explanation actually raises a l…