Frustration builds over refunds from online shopping platforms

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More consumers are shopping online during the pandemic but that can cause some problems.PETALING JAYA: When Leona Lopez received her bulk order of household products from an online shopping platform, she was surprised to find some of the items damaged.Lopez said it was difficult to get a refund or have her items replaced as it took days for a seller to reply to her inquiries and, usually, there would be no satisfactory solution.“When I tried returning just one item, I was told it was rejected and they (online shopping platform) would return the item to me. I was confused. Would they send me back a new item or the damaged one?” she asked.She said that with the pandemic, many have resorted to buying items online as they do not want to risk going out. “When we purchase items online, we hope that they come as per the image shown on the site,” she said.Recently, she said, she had pu…