Retiree puzzled after bank can’t track down RM32K in FD

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Fixed deposits are often touted as a safe and easy investment method, but for retiree Goh Gaik Siah, the experience far differs.Over the past seven years, Goh, 73, had attempted to track down the status of her fixed deposits amounting to RM32,380, which had allegedly disappeared.In June 2014, she was told by Maybank that it had no record of her fixed deposit (FD), which was opened with Maybank Finance Bhd in 1998, and that perhaps she had withdrawn the deposit but had forgotten about it.Since June 2014, Goh had made several inquiries on the matter but failed to get information on the status of the funds.Subsequent inquiries over the years failed to yield any information on the status of the fixed deposit, or whether it had been declared as unclaimed money.Goh formally wrote to Maybank in September 2014 requesting an update but no written response was received from the bank.“Th…