Service providers given 10 days to resolve issues in high priority areas - MCMC

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Service providers have been instructed to promptly resolve commercial negotiations within 10 business days in identified high priority areas, the Malaysian Communications and Multimedia Commission (MCMC) said.MCMC, in a statement today, said it had developed a fast track process to resolve access issues in high priority areas following complaints that communications services in some high priority areas were delayed due to prolonged commercial negotiations among service providers.The commission said in the event that these issues are not resolved within the stipulated timeline, service providers are required to escalate the issues to MCMC for resolution where it would make an assessment on the matter and issue a directive for service providers to comply."The decision made by MCMC is binding," it said, adding that service providers are required to escalate the issues f…